FAQs – Red Black Inc

Shipping

We prefer if you order 6 or 12 decks, are these will be packed the most efficiently.

United States, United Kingdom, Belgium, Canada, Chile, France, Germany, Israel, Italy, Netherlands, Poland, Portugal, Slovakia, Singapore, Spain, Taiwan, United Arab Emirates, Australia
*Items are declared at their full value
*We are not responsible for packages that are shipped through forwarding addresses

1-3 decks (8-14 days transit) $11
4-6 decks (8-14 days transit) $18
7-12 decks (8-14 days transit) $28
13-36 decks (8-14 days transit) $58
37-72 decks (8-14 days transit) $104
73-144 (8-14 days transit) $199

Macao SAR, China, Hong Kong SAR
1-6 decks (8-14 days transit) $10
7-12 decks (8-14 days transit) $15
13-36 decks (8-14 days transit) $24
37-72 decks (8-14 days transit) $44
73-144 (8-14 days transit) $88

Austria, Czechia, Japan, Mexico, Saudi Arabia, Switzerland
1-6 deck order limit due to product weight or declared value
1-6 decks (8-14 days transit) $19

The average time in transit varies depending on the distance form our fulfillment center in Mainland China. Some items will be shipped from the USA. Typical transit times are listed below.

Due to COVID and supply chain constraints the carriers are under a lot of stress, so we would like to ask you to please be patient.

We prefer if you order 6 or 12 decks, are these will be packed the most efficiently.

United States, United Kingdom, Belgium, Canada, Chile, France, Germany, Israel, Italy, Netherlands, Poland, Portugal, Slovakia, Singapore, Spain, Taiwan, United Arab Emirates, Australia
*Items are declared at their full value
*We are not responsible for packages that are shipped through forwarding addresses

As you may have seen in the news, all carriers (UPS, FedEx, and USPS) face new challenges given the pandemic. Thus, most carriers have suspended all of their service guarantees on delivery time frames. Red Black Inc is dependent on the carriers to deliver on time, and given all carriers have suspended their SLAs, we have to adjust our SLAs as well. With record volumes flowing through their networks, we are also anticipating carriers to be extremely backlogged to process shipments.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (i.e. order-number). Shipping costs are the responsibility of the customer unless the item is deemed damaged or defective upon inspection.

To start a return, you can contact us at help@redblackinc.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@redblackinc.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note: exchanges won’t be possible for numbered items.