Shipping

At the moment we only ship within the USA. Most carriers experience severe delays given the pandemic. Therefore we can not guarantee timely delivery outside North America. Till this issue is solved we will not ship outside North America.

The average time in transit varies depending on the distance form our fulfillment center in California and the selected service.

Example 1: If you you ship your order to a location within California (zone 1) using "5-8 Business Day" shipping, you may expect you order to arrive on the 5th business day after you have placed your order.

Example 2: If you you ship your order to a location on the East Coast (zone 8) using "5-8 Business Day" shipping, you may expect you order to arrive on the 8th business day after you have placed your order.

Due to COVID the carriers are under a load of stress, so we would like to ask you to please be patient.

As you may have seen in the news, all carriers (UPS, FedEx, and USPS) face new challenges given the pandemic. Thus, most carriers have suspended all of their service guarantees on delivery time frames. Red Black Inc is dependent on the carriers to deliver on time, and given all carriers have suspended their SLAs, we have to adjust our SLAs as well. With record volumes flowing through their networks, we are also anticipating carriers to be extremely backlogged to process shipments.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (i.e. order-number). Shipping costs are the responsibility of the customer unless the item is deemed damaged or defective upon inspection.

To start a return, you can contact us at help@redblackinc.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@redblackinc.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.